Refund policy

Our promise

We want every Belaure piece to arrive exactly as you pictured it. If something isn't right, write to us at sotocamiloa24@gmail.com and we'll make it right.

Personalized jewelry

Personalized pieces (engraved names, initials and messages) are made to order for one person, so we can't accept returns or exchanges for a change of mind, or for spelling that matches what was entered at checkout. Please check every name carefully before you place your order.

If your personalized piece arrives damaged, defective, or with an engraving that doesn't match your order, contact us within 30 days of delivery with your order number, a photo of the piece and a short video of the piece and its package. We'll send you a free replacement.

Non-personalized jewelry

Unworn pieces in their original condition can be returned within 30 days of delivery for a refund. Contact us first so we can give you the return address; items sent back without contacting us can't be accepted. Return shipping is paid by the customer unless the item arrived damaged or was not what you ordered.

If a non-personalized piece arrives damaged or isn't what you ordered, send us a photo within 30 days of delivery and we'll replace it or refund it at no cost.

Lost or missing packages

If your tracking shows your order as delivered but you didn't receive it, contact us within 15 days of the delivery date. Orders with Package Protection are replaced at no cost.

Cancellations

Personalized pieces go into production quickly. You can cancel or change your order within 12 hours of placing it. After that, it may already be in production and can't be changed.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear on your statement.